Privacy Policy
Effective from March 1, 2024
1. Introduction
Midway Cleaning Services Ltd value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard the information you provide when you interact with our services, including visiting our website, requesting a quote, or utilizing our commercial window cleaning services.
2. Information We Collect
We may collect the following types of information:
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Personal Identification Information: Name, email address, phone number, and job title.
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Business Information: Company name, address, and other relevant details to provide our services.
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Payment Information: Billing address and payment details (e.g., bank account details). Payment information is processed securely by third-party providers and is not stored by us.
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Technical Information: Information from your device and usage patterns, such as IP address, browser type, and operating system, gathered through cookies and other tracking technologies on our website.
3. How We Use Your Information
We may use your information for the following purposes:
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Service Provision: To provide our commercial window cleaning services and manage customer relations.
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Communication: To respond to inquiries, send quotes, notify you of service updates, or for other customer service purposes.
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Billing and Invoicing: To process payments and manage accounts.
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Improvement of Services: To analyse usage of our website and services and improve the user experience.
4. How We Share Your Information
We do not sell, trade, or otherwise transfer your personal information to third parties except in the following cases:
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Service Providers: We may share your information with third-party service providers to support our operations, such as payment processors, customer relationship management (CRM) tools, or IT support.
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Legal Requirements: We may disclose your information if required by law or in response to a legal request.
5. Data Security
We implement industry-standard security measures to protect your personal information. However, no method of data transmission or storage is completely secure, and we cannot guarantee absolute security.
6. Your Rights and Choices
Depending on your location, you may have the right to:
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Access, correct, or delete your personal information.
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Withdraw consent where processing is based on consent.
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Object to processing in certain circumstances, such as for marketing purposes.
Please contact us using the information below to exercise these rights.
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7. Cookies
We use cookies and similar technologies to enhance your browsing experience, analyse usage, and improve our website. You may control cookie preferences through your browser settings.
8. Changes to This Privacy Policy
We may update this Privacy Policy periodically. The updated version will be posted on our website with the effective date at the top. We encourage you to review this page regularly.
9. Contact Us
If you have any questions or concerns about our Privacy Policy or your personal information, please contact us at: